Services

 

For Individuals

We offer one to one sessions either in person or over the telephone, with email support as required between sessions. Some people prefer to work face to face, which can be an incredibly powerful mode of communication, however telephone coaching offers an ideal an equally powerful option for a busy lifestyle, and all you need is a quiet space, and a window in your schedule to achieve real results. Our coaches are also happy to work via Skype, which can be a convenient, cost-effective option.

 

For Businesses

Develop the relationship building and communication skills amongst your staff, and client relationships, sales and productivity will improve as a result.
We take a creative approach to business, and a business approach to creativity. This is the platform upon which we build our training programmes.

What works

We’ve found that creative businesses function best when:

• There is a strong sense of shared purpose.
• There are well-developed relationships between creative and account teams.
• Those relationships support effective communication, mutual support and understanding of one another’s areas of responsibility.
• Everyone knows how to do their own job, and is clear what their own responsibilities are.
• There is buy-in and engagement with the training provided at all levels.
• That training is based on the real requirements of staff and management and the results are measurable.

Our training is bespoke, a response to the real needs expressed by staff and managers. However as an example, we are able to offer the following training courses at basic, intermediate or advanced level:

Project Management

• The project life cycle:Initiation and definition
  Planning
  Executing
  Controlling
  Closing
  
• Project success factors – critical activities
• Project success criteria – the stakeholders and their success criteria
• Leading projects – the importance of people skills
• Outcomes and impacts
• Reducing scope creep, controlling risks, maintaining profitability

Negotiation Skills

• Rapport building, body language and communication skills
• Influencing techniques (matching and leading)
• Establishing powerful outcomes
• Think win-win
• Understanding and being understood
• The 8 step negotiation process

Presentation Skills

• Who is your audience and what do they expect?
• Rapport building, body language and communication skills
• Influencing techniques
• Establishing powerful outcomes
• Finding your own powerful presentation style
• Using powerful visual aids
• Calibrating the room

Winning Business

• Selling – the ultimate communication skill
• People buy people – rapport building, communication skills
• Active listening
• Influencing techniques
• Satisfying the client – identifying needs – asking questions
• The sales process
• The buying process
• Creative thinking techniques
• Planning and preparation
• Confidence building techniques
• Voice control
• How to structure an effective presentation.
• Creative thinking techniques

Maintaining Client Relationships/ Building on Existing Business

• Priority organisation and information filtering
• Effective communication and relationship building
• Maintaining rapport and influence
• Spotting new opportunities
• Managing client expectations